- Few people have more than one accident
every six years which means that most people are unaware of how to
manage the post accident process with the least inconvenience.
Working alongside our Accident Management colleagues we help our
customers navigate their way through the problems which may arise
resulting from the accident.
- Call us on 01462 443838. Please have as
much information as you can to hand relating to the accident
circumstances and the details of the third party. We will guide you
through what should happen next and often provide you with details
of our Accident management company who will take away any concerns
you have. We will need details of the third party vehicle
registration, the vehicle make and model, the insurance company and
the insurance policy number together with your details and the name
and address of any witnesses.
- We will organise your repairs and book your
vehicle into our body repair shop so that the damage can be
assessed, and the cost to repair can be established. We can also
speak with your insurer to ensure your car is repaired to a high
standard that does not compromise the future value of your vehicle.
- As soon as you give us the go ahead for the
work we agree a schedule for the work and provide you with a
replacement vehicle. Alternatively if the accident was not your
fault we will work with our Accident Management Company to ensure
you are provided with a replacement vehicle for the period that you
are deprived of the use of your vehicle. This cost will be recovered
from the insurer of the negligent third party.
We will keep you informed of your repairs and ensure any
inconvenience is kept to an absolute minimum.
- Once repairs to your vehicle are complete,
we will contact you to arrange a convenient time for you to collect
your vehicle. We will ask you to sign a repair satisfaction note to
make sure you are happy with our craftsmanship.
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